Looking for reliable roofing contractors can be challenging in an industry where there is so much competition. Unfortunately, not every roofing business is completely dedicated to customer care – they may be more concerned with making a profit. But at Taylor Roofing, commitment to customer care and reliability are two of the most important values held by the company.
Taylor Roofing is a dynamic team led by founder and team manager Daniel Taylor, operations manager Rebecca and a skilled group of roofers working under his leadership. Since launching, the business has gone from strength to strength and is now reaching out into the commercial sector.
“The roofing industry is notoriously unreliable so I wanted to fill that gap in the market,” said founder Daniel Taylor. Daniel has followed his late father’s footsteps with a passion for roofing, combining this with a passion for business. Additionally, customer service is the very essence of Taylor Roofing and was the driving force behind Daniel making the decision to start his own business.
Daniel has slowly built up his roofing business without the help of investors. He’s done everything from scratch in order to ensure that Taylor Roofing becomes the reliable, personal, trustworthy company that it has become today. Their dedication to their customers brought them instant results, showing that these qualities are missing in the roofing industry. Through word-of-mouth recommendations, it took only six months for Taylor Roofing to take off, taking on commercial and residential clients from all over east Northamptonshire.
One of the most advanced services provided by Taylor Roofing is a free roof survey carried out by cutting edge drone technology. Having invested a significant amount in high quality drone equipment, Taylor Roofing can show customers their roof’s condition. They use these drones to keep their customers fully informed and aware of any and all roofing issues. Honesty and transparency are two of the most important pillars that make up good customer service. This means no hidden costs and full reports to help clients make informed decisions.
Running the business to such high standards of customer care can provide challenges. For example, Taylor Roofing always invests in high quality materials. They take the time to research and find reputable suppliers to ensure they’re getting the best tools, equipment and materials. Keeping a consistent supply of quality supplies is difficult but it’s important to Daniel that Taylor Roofing is able to provide optimal results on their jobs. Even through the toughest months, Taylor Roofing has maintained its supply of quality materials. Finding subcontractors who share his passion for customer satisfaction can also be difficult for Daniel. Much research goes into finding reliable subcontractors to ensure that they deliver the same quality of work that Taylor Roofing is committed to delivering. But through determination and collaboration, they produce some of the finest craftsmanship in the industry.
Originally starting on small repair jobs, Taylor Roofing has stretched into the sectors of re-roofing and full roof refurbishments. They are loyal to their customers, always returning when needed to keep their high quality roofs maintained. But they are also open to all customers in the east Northamptonshire area who are looking for honest, dependable roofing contractors.